The terms on which A-C & R Components accepts the return of goods purchased by its customers.
This Returns Policy sets out the terms on which Air Conditioning & Refrigeration Components (Pty) Ltd, trading as A-C&R Components (“A-C&R”, “we”, “us” or “the Company”), accepts the return of goods purchased by its customers. It is a standalone policy that supplements, and should be read together with, A-C&R’s General Terms and Conditions of Sale. Nothing in this policy limits or replaces the Company’s rights under those General Terms and Conditions of Sale, including in respect of retention of ownership, notification periods for damage, discrepancy or non-delivery, or credit approval requirements.
A-C&R offers a return period of up to 30 (thirty) days from the date of invoice for standard, stocked products. To qualify for a return, items must be unused, uninstalled, and returned in their original packaging and condition. Proof of purchase (the original invoice or invoice number) must be provided with all return requests.
Due to the specialised nature of HVAC and refrigeration components, products that have been installed, connected, energised, modified, or used in any way may not be eligible for return. Electrical and electronic components, compressors, motors, control boards, sensors, and similar equipment that show signs of installation or use cannot be accepted for return, unless confirmed to be defective under the applicable manufacturer warranty.
Compressor and motor warranty claims may require supporting technical information, including installation details, system conditions, electrical supply information, or oil and refrigerant analysis where applicable. Failures resulting from incorrect installation, improper electrical supply, system contamination, lack of lubrication, incorrect refrigerant use, or inadequate system protection devices are not considered manufacturing defects. A-C&R reserves the right to submit such products to the manufacturer or an authorised service provider for inspection before any warranty decision is made.
Products supplied in sealed containers, including refrigerants, compressor oils, lubricants, chemicals, and similar consumables, may not be returned once opened, unless confirmed to be defective.
Refrigerant cylinders supplied by A-C&R are intended solely for the storage and transport of the refrigerant originally supplied in that cylinder. Cylinders must not be used for refrigerant recovery or for the mixing of refrigerants. Cylinders that are returned contaminated, damaged, or altered may be subject to cleaning, testing, recertification, or repair charges.
Products that are specially ordered, imported, manufactured to specification, or supplied for a specific customer requirement are generally non-returnable, unless supplied incorrectly or confirmed to be defective. Where an incorrect product was supplied, it must remain unused and in its original sealed condition to qualify for return.
All returns are subject to inspection and approval by A-C&R, and require A-C&R’s prior written agreement before goods are returned, in line with the Company’s General Terms and Conditions of Sale. Returns that do not comply with this policy, or that cannot reasonably be resold as new, may be refused. Approved returns may be subject to a handling or restocking fee of up to 20% (twenty percent) of the invoice value of the returned goods.
Refunds or account credits will only be processed once the returned product has been received and inspected by A-C&R, and once the credit value has been agreed in writing. Requests for a return or credit must be submitted in writing within 30 (thirty) days of the relevant invoice or statement date, quoting the applicable invoice number.
A-C&R primarily supplies specialised HVAC and refrigeration products intended for installation by qualified technicians and industry professionals. Customers are responsible for ensuring that products are correctly specified, installed, and operated in accordance with manufacturer guidelines and applicable industry standards.
To request a return, please contact A-C&R in writing (by email or letter) with the following:
A-C&R will confirm in writing whether the return is approved and, where applicable, the agreed credit value, before goods are returned. Goods returned without A-C&R’s prior written authorisation may be refused or returned to the customer at the customer’s cost.
This policy is applied in accordance with the provisions of the Consumer Protection Act 68 of 2008 and other applicable South African legislation, to the extent that they apply to the relevant transaction. Nothing in this policy is intended to limit any rights afforded to consumers under applicable law.
A-C&R reserves the right to update or amend this policy from time to time. The version of this policy in force at the date of the relevant transaction will apply.
For return requests or queries relating to this policy, please contact A-C&R Components on the details above.
